Customer Care Professional

2 days ago


Richmond Heights, Virginia, United States State Farm Insurance Full time

About the Role:

As a Customer Care Professional at State Farm Insurance, you will play a critical role in delivering an exceptional customer experience. You will be responsible for providing assistance to customers through various channels, including phone, email, and chat.

Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Collaborate with team members to achieve customer satisfaction goals

Requirements:

To succeed in this role, you must possess excellent communication and problem-solving skills, a strong knowledge of insurance products, and the ability to work effectively in a team environment. We offer a competitive salary range of $50,000 - $70,000 per year.



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