Parts Technician

3 weeks ago


Moscow Mills, United States Cambridge Air Solutions Full time
About Cambridge Air Solutions

At Cambridge Air Solutions, we're dedicated to creating better air solutions that deliver increased comfort and improved air quality to manufacturing and warehouse environments across the country. With over 160 dedicated team members, we've installed our equipment in over 37,000 HVAC systems, improving over 2.5 billion feet of internal air space.

Job Summary

We're seeking a skilled Parts Technician to join our team at Cambridge Air Solutions. As a key member of our team, you'll play a crucial role in ensuring customer satisfaction by facilitating inbound inquiries and responding to customer inquiries in a timely and accurate manner.

Key Responsibilities
  • Facilitate inbound inquiries for assistance with parts
  • Respond to customer inquiries in a timely and accurate manner
  • Capture customer interactions into the CRM platform and actively seek methods to elevate customer experience
  • Recommend and upsell parts related to preventative maintenance
  • Collaborate with OPS, Engineering, and Supply Chain on parts defects
  • Maintain an ample supply of purchased parts in inventory
What We Offer

As a Parts Technician at Cambridge Air Solutions, you'll enjoy a competitive base salary and annual uncapped bonus incentive tied to company goals and profitability. We also offer competitive medical, dental, vision insurance; paid time off; paid holidays; and a 401k plan.

Requirements

To be successful in this role, you'll need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. If you're passionate about delivering exceptional customer service and have a strong interest in manufacturing and parts management, we encourage you to apply.


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