Shift Manager

7 days ago


Buffalo, New York, United States Haza Foods, LLC Full time

About Haza Foods, LLC

Haza Foods, LLC is a leading restaurant franchisee company in the United States, operating over 540 locations across 15 states. We are committed to delivering exceptional customer experiences and providing opportunities for growth and development.

Job Summary

We are seeking a highly motivated and experienced Shift Manager to join our team. As a Shift Manager, you will be responsible for supervising operational activities during non-service hours and assisting exempt management in supervision during service hours.

Key Responsibilities

  • Supervise operational activities during non-service hours, including training, monitoring, and reinforcing food safety procedures.
  • Assist exempt management in supervision during service hours, ensuring compliance with company policies and procedures.
  • Work with the Restaurant Management team to train, develop, and communicate with crew members and Team Trainers.
  • Supervise, coordinate, and delegate the execution of operations tasks to ensure quality, production, and service standards are met.
  • Help execute shift-specific procedures according to the Daily Operating Procedures (DOP) and assist in maintaining proper coverage via crew member schedules.
  • Follow up and ensure resolution of customer complaints and issues.

Requirements

  • Possess all necessary documents and permits required by state and federal law.
  • Have reliable transportation to and from work.
  • Be open and flexible with work availability.
  • Results-oriented and customer-focused with previous customer service work experience.
  • Meet the company's qualifications and pass a background investigation.

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