Housing Program Assistant

4 weeks ago

Camden, New Jersey, United States Respond Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housing Program Assistant to join our team at Respond Inc. This role will provide support in various aspects of our Housing program, ensuring timely service and support to clients.

Key Responsibilities:

  • Provide referrals for other services, conduct needs evaluations, and resolve client complaints in a timely and professional manner.
  • Maintain a consistent and effective program, ensuring positive staff-client communication and a high level of client satisfaction.
  • Collect rent fees and follow up with tenants as necessary to collect late rents, sending out late notices as required.
  • Assist with housing inspections and prioritize work orders for the Respond Housing program.
  • Ability to work a flexible schedule as required.

Requirements:

  • Strong commitment to maintaining confidentiality and respecting the confidentiality of information about agency staff and program operations.
  • Ability to plan, assign, coordinate, organize, and prioritize work effectively.
  • Model direct, positive, honest, and respectful behavior in every aspect of work and community service.
  • Apply the highest ethical standards to themselves and others daily.
  • Actively participate in teambuilding, sharing ideas and mutual support of team members.
  • Consistently use interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
  • Practice honest, respectful, and direct communication as well as active listening.
  • Must have a valid driver's license in good standing.
  • Communicate effectively with staff, coworkers, and families on a regular basis.

Education and Experience:

  • Minimum of an Associate's degree.
  • At least one year of experience working with tenants.
  • Strong computer skills, including proficiency in Microsoft Office products and ability to quickly learn program-specific software programs.
  • Web-based computing experience preferred.

Compensation and Benefits:

  • $16 - $17 per hour, commensurate with experience.
  • Medical, dental, and vision plans.
  • 100% company-paid medical plan for employees.
  • Generous paid time off and paid holidays.
  • Paid December holiday week off at the end of the year.
  • Multiple employee assistance programs (EAP).
  • Employer-paid life insurance/AD&D.
  • Multiple supplemental/voluntary benefits, including Aflac.
  • 401(k).

Physical Requirements:

  • Prolonged periods of standing and walking throughout the buildings.
  • Must be able to lift up to 45 pounds at a time.
  • Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

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