Field Services Specialist

3 weeks ago


Topeka, Kansas, United States Mercury Broadband Full time
Job Overview
Mercury Broadband is a leading provider of high-speed Internet and digital phone service. We are seeking a skilled Field Services Technician to join our team in Topeka, KS. This role involves installing broadband equipment at customer premises, interacting with subscribers, and representing the company in a professional manner.

About the Role
This is a full-time position with competitive pay and benefits, including health, vision, basic dental & life insurance, STD, LTD, 401k, paid time off, and paid training. The estimated salary for this role is $65,000 - $80,000 per year, depending on experience.

Key Responsibilities
* Installation of broadband equipment at customer premises* Interact with subscribers and represent the company in a professional manner* Properly configure and connect customer's home equipment to the Mercury Network* Troubleshoot broadband customer equipment* Assist sales team with localized marketing efforts

Requirements
* Follow cabling procedures for wiring homes and businesses* Comfortable working on ladders, roofs, attics, crawl spaces, and other confined and elevated locations* Basic mechanical skills* Knowledge of and ability to operate basic hand and power tools* Basic computer skills and proficiency with computers* Basic computer networking skills and knowledge* Use of PC based applications to program and diagnose various communications equipment* Clean driving record and valid driver's license* Self-motivated* Customer service oriented and professional in appearance* Ability to communicate effectively, both orally and in writing

What We Offer
* Company-provided safety training* OSHA Certifications* Installation and equipment training* Ethernet wiring* Networking Training and Concepts* VoIP training* A diverse and inclusive workplace* Equal opportunity employer*

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