In-Person Client Support Representative

1 week ago


Santa Clara, California, United States Trescal Full time

On-site Customer Service Representative

Position Overview

As a vital member of our team at Trescal, the On-site Customer Service Representative will play a crucial role in ensuring client satisfaction and operational efficiency. This position is based in a client facility located in Santa Clara, California.

Key Responsibilities

  1. Maintain a presence at the customer site for four days each week.
  2. Address customer inquiries, complaints, and issues promptly and effectively.
  3. Manage service requests, update service documentation, and issue reminders as necessary.
  4. Oversee customer aging reports and assist in resolving billing discrepancies.
  5. Utilize internal systems to access customer data, equipment status, and purchase order details, ensuring accurate status updates.
  6. Conduct inventory services for key accounts, which includes tagging assets for calibration and verifying inventory against field capabilities.
  7. Identify equipment requiring calibration or vendor services and communicate discrepancies to the customer contact.
  8. Facilitate the scheduling of field services based on inventory assessments.

Qualifications

The ideal candidate for the Customer Service Representative role will possess:

  • A high school diploma or equivalent.
  • Experience in customer service or asset management.
  • Skills in managing challenging customer interactions.
  • Basic computer proficiency.
  • A valid driver's license and a clean driving record, as travel between buildings on the customer's campus is required.
  • Verification of COVID-19 vaccination is necessary for on-site work.

Preferred Qualifications

  • Familiarity with Excel is advantageous.
  • Prior experience in the metrology service sector is a plus.

Benefits

At Trescal, we recognize that our employees are our greatest asset. We offer a comprehensive benefits package that includes health insurance, paid time off, a 401k plan, and opportunities for career advancement. Our work environment is designed to foster collaboration and personal growth.

We invite you to explore this opportunity to join our dedicated team and contribute to our mission of delivering exceptional service.



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