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Customer Service Lead, CA
2 months ago
Dunn-Edwards is a leading paint manufacturer that prides itself on delivering high-quality products and exceptional customer service. As a Customer Service Lead, you will play a crucial role in ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
Key Responsibilities- Model outstanding customer service and selling skills to provide expert advice to customers
- Allocate staff and resources to keep the sales floor stocked and organized
- Build trusted partnerships with painting professionals and other stakeholders
- Process and complete transactions efficiently and accurately
- Uphold Dunn-Edwards' store vision of fast and reliable service
- Four years of High School with diploma or GED equivalent
- Previous experience in a shift supervisory role is a plus
- Ability to read and interpret documents, write routine reports, and communicate clearly
- Ability to operate Point-of-Sale computer system and complete cash transactions accurately
- Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match
This is a full-time position that requires the ability to work in a fast-paced retail environment. As a Customer Service Lead, you will be responsible for ensuring that all guests have a positive experience in our store. You will work closely with the store management team to execute store operations and provide exceptional customer service.
The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a team environment. You will be responsible for modeling outstanding customer service and selling skills, allocating staff and resources, and building trusted partnerships with painting professionals and other stakeholders.
This is an exciting opportunity to join a dynamic team and contribute to the success of Dunn-Edwards. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
