HVAC Sales Representative
3 weeks ago
At Baker Distributing, we are seeking a skilled Counter Sales Specialist to join our team. This role is responsible for providing exceptional customer service and driving sales at our wholesale HVAC distributorship.
Key Responsibilities:
- Represent Baker Distributing as a leader in the industry, ensuring maximum sales.
- Interact with internal and outside sales people, vendors, and contractors.
- Responsible for showroom merchandising and re-stocking product.
- Assist in resolving customer relations problems with both dealers and end users.
- Complete sales order process for customers, with efforts to up-sell associated items.
- Service walk-in and telephone customers, and assist with sourcing and shipping parts, inventory control, and warranty administration.
- Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
- Arrange stock on shelves or racks in sales area and keep merchandise in order.
- Apply suggestive selling techniques and up-sells to current and prospective customers.
- Conduct outgoing customer sales or service calls and resolve customer complaints.
Requirements:
- High School Diploma or GED required.
- Excellent communication skills, a strong background in technical support, HVAC parts, and customer service/sales with intermediate MS Office capabilities.
- Customer Service, Data Entry, Estimating, Purchase Orders, Sales, Shipping/Receiving.
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
- Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
- Strong interpersonal skills, including sales, problem-solving, and customer service focus, absolutely required.
- Ability to work independently but meet assigned goals and objectives in designated time frames.
- Capable of working in a fast-paced environment with skills to multi-task on different levels.
- Excellent customer service mindset with the ability to develop long-term relationships.
- Excellent written and verbal communication skills.
- Strong and creative problem-solving skills.
- Ability to work independently and in a team environment.
- Must possess and maintain a current, valid Driver's License.
- Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.
Physical Demands and Work Environment:
- Must be able to frequently lift up to 50 pounds.
- The employee frequently is required to stand, sit, or walk, climb, kneel, crouch, or crawl.
- Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee may use equipment such as forklifts, pallet jacks, and other warehouse equipment.
- Must be able to utilize heavy machinery.
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