Care Center Representative

3 days ago


Greensburg, Pennsylvania, United States Excela Health Full time
Job Summary

We are seeking a highly skilled and compassionate Care Center Agent to join our team at Excela Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. Your primary focus will be on scheduling appointments, obtaining referrals and authorizations, and verifying demographic information.

Key Responsibilities
  • Schedule appointments for patients by phone, utilizing time management and customer service skills to facilitate phone calls with patients, staff, and others.
  • Maintain accurate and complete scheduling records, analyzing patient and staffing patterns to ensure efficient and timely patient access.
  • Obtain referrals, authorizations, and demographic information for patients, verifying insurance information to maximize reimbursement with third-party payers.
  • Communicate effectively with supervisors and other team members to address patient concerns and system problems.
  • Analyze situations and respond appropriately, including elevating calls to clinical agents and/or supervisors as needed.
Requirements
  • High school diploma or equivalent required; medical terminology preferred.
  • Proven basic computer skills and ability to type 35 words per minute.
  • One year experience in a switchboard, medical practice, or call center preferred.
Work Environment

This role requires a high level of customer service and communication skills, with frequent interaction with patients, families, and healthcare providers. The work environment is fast-paced and dynamic, with a focus on providing exceptional patient care and service.



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