Laboratory Application IT Analyst

4 weeks ago

Redwood City, California, United States Compu-Vision Consulting, Inc. Full time

Job Title:
Laboratory Application IT Analyst

This position will support Public Health, Policy and Planning's public lab migration from Orchard Harvest LMS to Epic's Beaker LMS system. The analyst will be under general supervision, perform complex and technical systems maintenance, operational duties, and/or modification of application systems; serve as a liaison between system users and information technology staff, vendors, and service providers; provide technical and analytical support and training to system users; perform system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepare and distribute new procedures, training materials, and a variety of scheduled and ad-hoc reports.

Key Responsibilities:

  • Provide assistance as requested related to the use of department and/or program systems and software applications; Participate in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
  • Coordinate and direct the work of software vendors to identify and resolve programming and other operational problems; coordinate the scheduling of corrective patches and upgrades between vendors and staff; interact with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
  • Provide or arrange for the training of staff on the information systems used by the department and/or program; Develop and execute system test plans to ensure application performance conforms to specifications; modify technologies to correct errors and optimize system performance and cost-effectiveness.
  • Serves as technical lead for assigned projects, including developing project budget and allocating resources, gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
  • Functions as a liaison between project managers, analysts, data specialists, communications specialists, and client systems specialists to ensure standards and protocols are maintained; assists in coordinating activities with other information services staff.
  • Stay abreast of current trends and developments in system applications and technologies; Prepare and track requests to information technology staff, vendors and/or service providers for routine system changes and reports.

Requirements:

  • Bachelor's degree from an accredited college or university with a major in information systems, Computer Science, or similar technical discipline, is preferred.
  • At least three years of experience in system analysis and software configuration or development and support.
  • Strong knowledge of business process analysis, requirements analysis, and software analysis and design.
  • Project management experience.
  • Knowledge of database and data dictionary concepts, database file structures and operating system interfaces.
  • Use business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review.
  • Three years of experience supporting a health wide system, electronic health record or case management system.
  • Excellent verbal and written communication skills with both technical and non-technical staff.
  • Various information technology platforms and operating systems.
  • Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
  • Principles of relational database management and systems integration analysis and programming.
  • Principles and practices of programmatic analysis and report preparation.
  • Principles and practices of project management.
  • Information systems and data processing concepts.
  • Principles and practices of contract and vendor relationship management.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for providing a high level of customer service by effectively dealing with users, vendors, external agencies, and County staff.
  • Department and County systems, policies, programs, and practices related to information systems.
  • The organization, operation, and functions of the department and County as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Equivalent:

Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field

Experience:

3-4 Years of experience supporting and administering Laboratory Management System (LMS) Harvest Orchard.

Remote/Telework Details:

The application analyst will need to be on-site as needed and should plan on the ability to work remotely 25%. There may be more opportunities to work remotely but the analyst must always be prepared to be on-site within 1 hour if needed.

Equipment Provided:

Yes - Laptop/Monitor

COVID-19:

Yes - 2+1

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