Color Factory Experience Director

7 days ago

Houston, Texas, United States Color Factory LLC Full time
About the Role

As a Color Factory Experience Manager, you will oversee all aspects of the guest experience, maintaining high standards in line with the Color Factory brand. Your responsibilities include empowering the experience team to deliver exceptional guest experiences through coaching and team development, overseeing experience-related Areas of Responsibility (AORs), serving as onsite point of contact for guest events, and partnering with onsite leaders and corporate partners to cultivate a happy, healthy, and productive staff culture.

About You
  • You continually consider how each idea enhances or detracts from the customer experience. You don't sacrifice the customer experience for the sake of convenience or efficiency. You raise concerns when the customer experience is potentially at risk, even in difficult situations or conversations.
  • You make decisions that improve the lives of others, even if it means more work on the back end. You understand what motivates each individual. You have the vision to see when a short-term challenge can yield a long-term gain with greater benefit to others.
  • You inspire others to action and create meaning for tasks and projects. You motivate through challenge and reward, and celebrate the accomplishments of others.
  • You treat failure as a valuable opportunity for learning and growth. You understand that skills and abilities can be developed through effort, study, and persistence.
  • You proactively seek opportunities to help individuals and the team get stronger. You don't hesitate to share developmental feedback and to provide encouragement when times are tough. You help others do more than they thought possible.
Specific Qualifications

To be successful in this role, we recommend these qualifications:

  • Demonstrated history of successfully managing and leading teams in environments where customer interaction is a key component.
  • Evidence of effectively coaching team members to improve their performance and foster their professional growth.
  • Experience in planning and executing events, serving as the primary point of contact, and ensuring all aspects of the event run smoothly.
  • Ability to communicate clearly and empathetically with both guests and team members, ensuring a positive and inclusive atmosphere.
Salary

The estimated salary range for this role is $70,000 - $90,000 per year, depending on location and experience.

At Color Factory LLC, we believe in making art accessible to everyone. Our mission is to create joyful and immersive experiences that bring people together. We are committed to diversity, equity, and inclusion in all aspects of our business.

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