Luxury Guest Services Lead

3 weeks ago


Fort Lauderdale, Florida, United States Seminole Gaming Full time
Job Summary

We're seeking a Luxury Guest Services Lead to join our team at Seminole Gaming. This position offers an estimated annual salary of $70,000 to $90,000, depending on qualifications and experience. Key responsibilities include overseeing daily work assignments of VIP Front Desk staff and VIP Services Agents, meeting and greeting guests upon arrivals and departures, and responding to special requests of guests in a calm and courteous manner.

Key Responsibilities
  • Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company's Mission and Values.
  • Strive to provide the best and personalized service to each and every guest.
  • Ensure proper communication between VIP Services and Casino Marketing, Sales & Catering, PR and Marketing and the executive offices.


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