Training Store Backroom Associate

1 day ago


Oxnard, California, United States Goodwill Industries of Ventura and Santa Barbara Counties Full time
Job Summary

The Training Store Backroom Associate plays a vital role in providing exceptional customer service to donors and customers, while ensuring the efficient processing and pricing of goods. This position requires a strong ability to train new associates and maintain a safe, organized, and clean work environment.

Key Responsibilities
  • Provide excellent customer service to donors and customers, responding to their needs and concerns in a professional and courteous manner.
  • Direct vehicles and customers to the correct donation locations, greeting donors and providing information about Goodwill's donation policies, mission, and programs.
  • Receive, record, and sort donations to effectively process them through the Kaizen system, adhering to all guidelines and principles.
  • Maintain accurate records of donations and tallies, ensuring compliance with company policies and procedures.
  • Work in various areas of the backroom, including soft goods production, hard goods production, donations, and other tasks as assigned by management.
  • Train new employees for all retail locations in all backroom areas, including soft goods production, hard goods production, donations, and other tasks.
  • Utilize the ROBarT system to process and price goods, ensuring accuracy and efficiency.
  • Help implement and maintain the retail training curriculum to achieve desired goals and outcomes.
  • Follow all company policies and procedures, adhering to safety protocols and best practices.
  • Meet company production standards, ensuring high-quality work and efficient processing of goods.
  • Perform other related duties as assigned, contributing to the successful operation of the department, team, and mission.
Requirements
  • Excellent customer service skills, with the ability to respond to diverse customer needs and concerns.
  • Strong verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Ability to read, write, speak, and understand English, with a strong understanding of company policies and procedures.
  • Superior ability to train new or existing backroom associates for all locations, with a focus on quality and efficiency.
  • Basic understanding of laws and regulations related to hazardous materials, with a commitment to safety and compliance.
  • Honesty and reliability, with a strong work ethic and commitment to company values.
  • Ability to work in all weather conditions, with prolonged periods of walking and standing, and occasional lifting and bending.


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