Customer Service Coach

3 days ago


St Louis, Missouri, United States PNC Financial Services Group Full time
Job Description

We are seeking a skilled Customer Service Coach to join our team at PNC Financial Services Group. As a Lead Teller in our Retail Branch organization, you will be responsible for coaching and mentoring Tellers on customer service skills, supervising conversations that enable referral opportunities for PNC products, and greeting customers in the lobby.

Key Responsibilities:
  • Coach and mentor Tellers by example to deliver exceptional customer experiences.
  • Serve as a role model for customer service excellence, product knowledge, and sales techniques.
  • Supervise customer transactions, identify banking opportunities, and refer as appropriate.
Requirements:
  • 1+ years of related experience in customer-facing roles.
  • Excellent communication, coaching, and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.

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