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Customer Service Representative

2 months ago

Jacksonville, Illinois, United States Sherwin-Williams Full time
About the Role

This position plays a vital role in delivering exceptional customer experiences and driving sales growth. As a key member of our team, you will work closely with customers to understand their needs and provide tailored solutions. Your expertise in sales and delivery will enable you to build strong relationships with customers and contribute to the success of our retail stores.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting relevant products and services
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
  • Maintain precise work order files and formulas, ensuring accuracy and efficiency
  • Pull and load products from the sales floor or warehouse, ensuring timely and safe delivery
  • Tint and mix products to customer specifications, providing high-quality solutions
  • Load, transport, and deliver items to customers in a safe and timely manner, adhering to company standards
  • Assist with loading and unloading items from vehicles, ensuring efficient and safe operations
  • Maintain the store vehicle, alerting the supervisor to repair and servicing needs
  • Adhere to assigned routes and schedules, ensuring timely and efficient delivery
  • Comply with all laws, traffic regulations, safety procedures, and company policies when driving a vehicle
  • Prepare reports and documents relating to deliveries, ensuring accuracy and completeness
  • Operate equipment and machines, such as cars, trucks, forklifts, and other vehicles, safely and efficiently
Requirements
  • Must be at least 21 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish