Intake Specialist

2 weeks ago

Brooklyn, New York, United States RiseBoro Homecare Inc. Full time
About RiseBoro Homecare Inc.

RiseBoro Homecare Inc. is a comprehensive agency that serves underserved communities in New York City. Our mission is to empower communities to thrive, regardless of the odds.

Job Title: Intake Specialist - Bushwick Homebase

We are seeking an experienced Intake Specialist to join our team at the Bushwick Homebase. The successful candidate will be responsible for representing RiseBoro in the community and interacting with prospective clients, service providers, funding agencies, and community stakeholders.

Key Responsibilities:
  • Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide all individuals with information on community resources
  • Screen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistance
  • Review eligibility documentation to ensure compliance with contractual guidelines
  • Coordinate with the supervisor in scheduling new client intake
  • Ensure all client resources are up-to-date and available in reception area
  • Perform periodic outreach activities to publicize the program offerings and communicate the availability of services
  • Receive and sort mail deliveries
  • Ensure the reception area is organized, safe, and presentable
  • Ensure accuracy when performing administrative tasks i.e., data entry, filing, copying, and faxing
  • Maintain daily logs of client and staff signatures; ensure all sign daily
  • Assist in preparing letters and documents for community-based outreach activities
Requirements:
  • High School Diploma or High School Equivalent (HSE/GED) required
  • Bilingual English/Spanish speaker required
  • Experience in Microsoft Office Suite and client databases required
Preferred Qualifications:
  • Knowledge of the NYC public benefits system, HRA, and DHS preferred
  • Ability to demonstrate a high level of professionalism and strong presentation skills
  • Proficient in scheduling software i.e., Appointments Plus
  • Experience working in non-profit organizations preferred
  • Excellent customer service skills and interpersonal skills
  • Excellent oral and written communication skills
  • Excellent organizational skills with attention to detail
  • Ability to effectively multi-task, follow up processes, and produce quality work on time
  • Ability to work independently and collaboratively as a team
  • A self-starter with a positive enthusiastic attitude
  • Ability to work with a diverse population, and contribute to building a positive team spirit
  • Ability to be flexible and adaptable
  • Commitment to RiseBoro's mission, vision, and values
  • Ability to exercise good judgment and maintain confidentiality, particularly with client information
  • Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
  • Commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)
Benefits:
  • Medical, Dental, Vision
  • FSA after 60 days
  • Commuter Benefits after 30 days
  • 403B eligible after 30 days
  • 13 Agency Holidays off
  • 15 Vacation Days year 1

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

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