Customer Service Representative

3 weeks ago


Holmen, Wisconsin, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Retail Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and making recommendations to customers.

Key Responsibilities
  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, maintaining a high level of productivity and efficiency
  • Maintain a clean and organized store environment, adhering to company standards
  • Participate in visual merchandising and store displays, ensuring a visually appealing store environment
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of retail or customer service experience; paint and product experience a plus
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
  • Availability to work a variety of shifts, including evenings and weekends
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with exceptional service, quality products, and a positive shopping experience. Our team members are the backbone of our success, and we are seeking talented individuals who share our values and are passionate about delivering outstanding customer service.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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