Customer Service Liaison

3 weeks ago


Gallup, New Mexico, United States TECO Full time
About the Role:
New Mexico Gas Company is seeking a highly skilled Customer Service Representative to join their team. This position offers a competitive salary range of $42,400 - $53,000 and opportunities for career growth. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to provide exceptional customer service support.

Primary Responsibilities:
This list reflects some of the key activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution. The role may also involve resolving inquiries and complaints via person-to-person, in the field, telephone or email inquiries in an effective, professional and courteous manner for both customers and internal associates.

Requirements:
A high school diploma or GED is required, along with a valid driver's license and acceptable driving record. 1 year of related experience (e.g., customer service, collections, cashiering, etc.) or equivalent combination of education and/or experience is necessary for this position. Preferred qualifications include cash handling and customer service experience.

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