Customer Service Representative
5 days ago
Aaron's is a leading retailer of rent-to-own furniture, electronics, and appliances. As a Custome Service Representative, you will play a key role in helping customers achieve ownership through timely lease renewal payments.
The estimated salary range for this position is $13.75 to $14.50 per hour. However, actual pay may vary based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs.
The ideal candidate will have excellent interpersonal and communication skills, with the ability to effectively perform all functions of the store and multitask efficiently. The individual must be able to lift up to 50 lbs without assistance and up to 300 lbs with the aid of a dolly.
Key Responsibilities:
- Attainment and upkeep of customer accounts, including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in-home visits and over the phone.
- Sell customers on the benefits of timely lease renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
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Customer Service Representative
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