Customer Service Representative

3 weeks ago


Leawood, Kansas, United States Great Southern Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Banking Center team, you will be responsible for providing exceptional customer service, processing financial transactions, and maintaining the security of assigned cash.

Key Responsibilities
  • Represent the bank in a courteous and professional manner, knowledgeable of 5 Winning Ways of Customer Service and implements on a daily basis.
  • Meet or exceed Secret Shop score expectations, has a basic working knowledge of and routinely refers customers to appropriate Great Southern services and products.
  • Responsible for balancing each day's transactions and verifying cash totals, locating any cash differences and ensuring that they are properly documented and reviewed.
  • Processes all transactions efficiently and accurately, meets or exceeds POD error expectations.
  • Maintain confidentiality of customer account information, security alarm codes, and general codes used within the facility.
Requirements
  • High school diploma or GED
  • 0 to 6 months of related experience or training
  • Prior banking or cash handling experience is preferred
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply.



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