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Site Specialist

2 months ago

Andover, Massachusetts, United States Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Site Specialist to join our team at Thermo Fisher Scientific. As a Site Specialist, you will be responsible for performing on-site program replenishments and disbursements, following well-defined procedures and using available resources to meet customer requirements.

Key Responsibilities
  • Perform on-site program replenishments and disbursements
  • Follow well-defined procedures and use available resources to meet customer requirements
  • Analyze and maintain customer and Thermo Fisher reports to ensure customer and company requirements are met
  • Demonstrate proficiency in capturing, presenting, and explaining job or site-specific performance metrics
  • Communicate with supervisor any customer issues or potential problems
  • Promote personal growth and development by staying abreast of new policies and improvements
  • Work effectively with a diverse cross-functional team
  • Embrace Practical Process Improvement (PPI) methodologies
  • Represent Thermo Fisher Scientific positively at all times throughout customer locations
Requirements
  • High school graduate or equivalent experience is required
  • 2 years of related experience within a laboratory setting is preferred
  • Experience working in customer service is also a plus
  • Able to read, write, and speak English fluently
  • Strong verbal and written communication skills, and a desire to deliver excellent customer service
  • Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site
  • Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software
Work Environment

Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use. Depending on the area of the building, personal protective equipment may be required, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.

Must consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds may be necessary, using equipment like pushcarts, pallet jacks, and forklifts. Regularly required to stand or walk for prolonged periods. Ability to work overtime, as needed.

Benefits

Thermo Fisher Scientific Inc. offers competitive remuneration, healthcare, and a range of employee benefits. We provide employment with an innovative, forward-thinking organization, and outstanding career and development prospects. Join our world-class team and be part of an exciting company culture that stands for integrity, intensity, involvement, and innovation.

We are an EEO/Affirmative Action Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.