Technical Specialist Expert

5 days ago


Raleigh, North Carolina, United States Cynet Systems Full time
Job Description:

As a Technical Specialist Expert at Cynet Systems, you will serve as the primary point of contact for application end-users, providing expert support and guidance. Your responsibilities will include developing, designing, configuring, scripting, testing, and supporting applications for business, research, and instructional functions.

You will work closely with clients to evaluate hardware availability and software requirements, identify issues, and develop solutions using your programming expertise. Your role will also involve guiding workflow design, building and testing systems, and analyzing technical issues associated with Epic software.

Key responsibilities include:

  • Developing solutions to day-to-day problems, including maintenance, modification, or development of complex inter-related applications/solutions
  • Evaluating hardware availability and software requirements
  • Identifying and implementing requested changes to the system
  • Serving as a liaison between end-users' workflow needs and Epic implementation staff
  • Maintaining regular communication with Epic representatives, including participating in weekly project team meetings

You will also be responsible for developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions. Additionally, you will review the status of projects and issues on an ongoing basis with leadership and hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.



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