Senior UX Researcher

3 weeks ago

New York, New York, United States Global Relay Full time
Job Overview
Global Relay is a leader in enterprise information archiving, and we're seeking a Senior UX Researcher to join our team. As a UX Researcher at Global Relay, you'll be responsible for championing our users throughout the product management cycle. You'll conduct research to understand our customers' problems, work with stakeholders to identify opportunities, and collaborate with designers and developers to design meaningful solutions.

In this role, you'll build relationships with key stakeholders, partner with product managers, designers, and developers to evaluate product goals and strategies, and identify opportunities to conduct research that generates deeper insights. You'll also build trust and mutual understanding with customer-facing teams to help maximize knowledge transfer around reported end-user experiences and assist in client recruitment for user research.

We're looking for someone who is passionate about building a solid research-focused foundation to mentor and educate other designers, and be a thought leader for UX research across the organization. If you have 6+ years of experience in all aspects of the research process from planning, recruiting, executing, analyzing, and collaborating with designers to integrate results, and a portfolio or case study showing your UX research process and methodologies used to obtain results, we want to hear from you

Key Responsibilities:
  • Conduct research to understand our customers' problems and collaborate with product owners, designers, and developers to integrate research findings and usability into the final product
  • Build trust and mutual understanding with customer-facing teams to help maximize knowledge transfer around reported end-user experiences and assist in client recruitment for user research
  • User research: conduct field studies, surveys, interviews, ethnographic studies, demographic analysis to combine with product research and various mixed methods
  • Comparative and competitive research: analyze and stay on top of competitive products, industry, and market trends
  • Usability testing: create test plans with the product and design teams and facilitate usability sessions in person and/or remote using various tools to validate designs with customers and provide actionable recommendations

Required Skills and Qualifications:
  • 6+ years of demonstrated end-to-end experience in all aspects of the research process from planning, recruiting, executing, analyzing, and collaborating with designers to integrate results
  • A portfolio or case study showing your UX research process and methodologies used to obtain results
  • Degree in HCI, Cognitive Psychology, Human Factors, Social Science, Statistics, or other human behavior-related degree preferred or equivalent demonstrated work experience
  • Competent in both qualitative and quantitative research methods, with a flexible approach to determine and execute the appropriate research method to generate actionable, data-driven insights that will inform design decisions
  • Excellent interpersonal and compelling presentation skills that allow you to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization

Benefits:
We offer a comprehensive health benefits program, including extended health coverage, short-term and long-term disability insurance, and a health spending account. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k) retirement plan with company contribution matching.

We're committed to diversity, equity, and inclusion, and we seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

About Us:
At Global Relay, we believe great businesses thrive on diversity, inclusion, and the contributions of all employees. We foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. With over 20 years of experience in enterprise information archiving, we've set the standard in cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

We're looking for talented individuals like you to help us continue to innovate and push the boundaries of what's possible. If you're passionate about making a difference and want to be part of a dynamic team, apply today

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