Workforce Management Analyst
1 week ago
Conexon Connect is seeking a skilled Workforce Management Analyst to support our growth. As a key member of our team, you will analyze business data to identify trends in call data and agent performance, making recommendations for performance improvements. Your expertise in workforce management concepts, statistical background, and operations measures will drive our team's success.
Key Responsibilities- Analyze business data to identify trends and make recommendations for performance improvements
- Develop and maintain comprehensive reporting to keep leadership informed on workforce-related KPIs
- Create alternative forecasts based on updated call volume data
- Participate in operational meetings to stay informed about projects/events impacting call volumes and agent schedules
- Communicate proactively and professionally with other WFM team members and leadership
- Minimum of 3 years' experience working in a call center workforce analyst role
- 3-5 years of experience working within a workforce management team
- Experience in workforce management concepts, statistical background, and operations measures
- Strong mathematical, analytical, and verbal and written communication skills
- Paid time off
- Full benefits (health, dental, and vision)
- Life insurance
- Long-term and short-term disability insurance
- Retirement benefits
This position spends the majority of time seated on a computer or phone. We offer a highly competitive compensation and benefits package.
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Workforce Management Specialist
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Kansas City, Missouri, United States CONEXON Full timeJob Description**Job Summary**Conexon Connect, a leading provider of fiber internet and phone services to rural customers, is seeking a skilled Workforce Management Analyst to support its growth. The ideal candidate will have experience working in a contact center workforce management team and possess strong analytical and communication skills.**Key...
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RN - Case Management Specialist
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RN - Case Management Specialist
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RN - Case Management Specialist
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Quantitative Investment Analyst
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Board Certified Behavior Analyst
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