Retail Customer Experience Lead

7 days ago


Taylor, Michigan, United States Burlington Full time

Job Overview:

Burlington is looking for a seasoned professional to drive customer experience excellence in our stores. The Customer Service Lead role is a key position within our team, responsible for delivering top-notch service and ensuring a seamless shopping experience for our customers.

Key Accountabilities:
  • Foster a positive store environment and motivate associates to provide excellent customer service.
  • Collaborate with colleagues to develop and implement customer-centric initiatives.
  • Solve complex customer complaints promptly and professionally.
  • Contribute to maintaining a clean and organized store appearance.
Requirements and Qualifications:
  • Able to work varied shifts, including evenings and weekends.
  • Physically capable of lifting up to 40 lbs and standing for long periods.
  • Excellent communication and problem-solving skills.
What We Offer:
  • $13-$15 per hour competitive wage
  • Opportunities for career growth and development
  • Flexible scheduling and part-time benefits package

Estimated Annual Salary: $30,240 - $36,600



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