Customer Experience Lead

4 days ago


Taylor, Michigan, United States Amy Bordes - State Farm Agent Full time
Job Overview

We are seeking a seasoned Customer Service Manager to oversee our daily operations and lead our customer service team at Amy Bordes State Farm. As a key member of our team, you will be responsible for developing and implementing effective customer service policies and procedures.


Role Description

The ideal candidate will have 5+ years of experience in customer service, with 2+ years in a managerial role. You will possess strong leadership and organizational skills, as well as excellent communication and problem-solving abilities.


Responsibilities
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.

Benefits
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Paid time off
  • Training & development

We anticipate internal growth opportunities for especially driven and sales-minded candidates.



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