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Service Delivery Expert

2 months ago

Bastrop, Texas, United States Work With Your Handz Full time
Job Description

At Work With Your Handz, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities:
  • Appointment Scheduling: Turn incoming customer calls into scheduled service appointments, ensuring timely and efficient delivery of our services.
  • Customer Communication: Deliver call scripts with a natural and engaging style, conveying clarity, confidence, and warmth to our customers.
  • Issue Resolution: Address customer requests promptly, resolving issues and promoting the brand through effective communication and problem-solving skills.
  • Relationship Building: Cultivate positive customer relationships, fostering loyalty and repeat business through exceptional service and personalized support.
  • Training and Development: Actively participate in training sessions to enhance your booking skills and practice outbound calling techniques, ensuring you stay up-to-date with industry best practices.
  • Customer Records: Maintain accurate and up-to-date customer records in our database, ensuring seamless communication and service delivery.
  • Team Collaboration: Collaborate effectively with team members, contributing to a positive and productive work environment that drives success.
Requirements:
  • Experience: Minimum 2-5 years of Call Center experience required.
  • Skills: Excellent communication skills, both verbal and written, with a strong focus on customer service and phone skills.
  • Technical Skills: Proficient with Microsoft Office and experience with Service Titan a plus.
  • Personal Qualities: Strong problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment.
What We Offer:
  • Competitive Compensation: Competitive pay ranging from $18+/hour DOE.
  • Benefits: Medical, dental, and vision insurance, 401K plan with company match, paid time off, paid holidays, and birthday off.
  • Professional Growth: Opportunities for continuous training and development, room for growth as our company expands.

We are an equal-opportunity employer and welcome applications from diverse candidates. Pre-employment background check and drug test required.