Customer Service Representative

1 week ago


Thornwood, New York, United States Citigroup Inc Full time
Job Summary

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function.

Key Responsibilities
  • Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
  • Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
  • Identify referral opportunities for new products and services based on client's financial goals
  • Educate clients on digital and self-service opportunities offered by Citi
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
  • Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
  • Maintain working knowledge of client accounts as well as new and existing products and services offered
Requirements
  • Previous relevant experience preferred
  • Demonstrated sales and customer service experience
  • Money handling experience
  • Effective problem solving and communication skills
  • Ability to work well in a team-oriented environment
Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The salary range provided in this posting is based on a 40 hour work week.

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.



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