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Banking Associate Trainee

2 months ago

Columbia, Illinois, United States Midland States Bank Full time

Banking Associate Trainee

Compensation: $17 per hour

At Midland States Bank, the base salary is just one part of our comprehensive Total Rewards program. The specific compensation is influenced by various factors including education, skills, internal equity, and experience. This role may also offer additional compensation through short-term incentives (such as bonuses and/or commissions) and may include long-term incentives (like stock awards). Benefits for this position encompass extensive healthcare options, well-being benefits, paid family leave, and generous paid time off. Our Total Rewards package also features banking perks, an Employee Stock Purchase Plan, a 401K plan with company matching, and potential participation in our Non-Qualified Deferred Compensation plan. Please note that incentives and benefits are subject to eligibility criteria.

Position Overview

The Banking Associate Trainee role is focused on providing exceptional customer service to both existing and prospective clients. Individuals in this position will demonstrate strong communication abilities and possess a solid understanding of the bank's products and services. They will also be responsible for identifying referral opportunities that contribute to outstanding customer service outcomes.

This position will remain in a trainee capacity until the individual has demonstrated their capability to effectively match customers with the appropriate mix of products and services through needs-based inquiries. They are expected to consistently meet or exceed the performance and production targets set by the Banking Center Manager.

Key Responsibilities

  • Acquire comprehensive knowledge of banking operations.
  • Process cash and checks for deposits, ensuring accuracy by verifying amounts, endorsements, and checking for potential fraud.
  • Carefully examine cash to prevent acceptance of counterfeit bills.
  • Cash checks for clients in accordance with bank policies, entering transactions into the computer system and issuing receipts.
  • Deliver precise customer service, including balancing the cash drawer throughout the day to minimize discrepancies.
  • Possess a foundational understanding of deposit and lending products and services.
  • Identify appropriate product types through needs-based questioning to foster and deepen customer relationships, including determining needs and referring to business partners.
  • Assist with basic deposit account openings and maintenance requests under the guidance of a senior employee.
  • Develop sales and product knowledge to achieve personal and team objectives, tracking and monitoring sales opportunities in customer information software.
  • Engage in onsite visits to clients to promote the Employee Perks at Work Program and Merchant Services.
  • Proactively participate in outbound teleconsulting to enhance and expand existing client relationships.
  • Actively engage in weekly team meetings and one-on-one coaching sessions.
  • Serve as a relief and/or backup teller at various Midland States Bank locations.
  • Complete all assigned learning activities in a timely manner.
  • Exemplify and embody Midland States Bank's core values that reinforce the bank's culture.
  • Participate in bank-sponsored community initiatives and activities.
  • This role may require occasional travel for training and team meetings, as well as a willingness to travel periodically to various locations as needed.
  • Collaboration and support of both internal and external customers may necessitate work in a Midland office.
  • Ensure compliance with all relevant regulations, including but not limited to the Bank Secrecy Act (BSA).
  • Perform other duties as assigned.

Qualifications

Education/Experience:

  • Background in sales and customer service.

Skills Required:

  • Ability to stand for extended periods.
  • Capability to lift and transport coin and currency bags as needed (bags may weigh between 25lbs and 50lbs).

Preferred Qualifications:

  • Multilingual candidates are encouraged to apply.

Core Competencies:

  • Business acumen
  • Encourages innovation
  • Drives results
  • Makes informed decisions
  • Acts as a brand ambassador
  • Collaborates effectively
  • Communicates clearly
  • Focuses on customer needs
  • Demonstrates authenticity
  • Exhibits emotional intelligence
  • Commits to self-development
  • Shows flexibility and adaptability

At Midland States Bank, we believe that bringing our authentic selves to work each day enhances our happiness, comfort, confidence, and enthusiasm in serving our customers, colleagues, and company. We are proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate, and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are seeking a place to grow, we encourage you to consider Midland States Bank, where you belong.

Compensation details: $17 per hour