Technical Liaison for EFT Platforms

3 weeks ago


New York, New York, United States Apple Bank for Savings Full time
Job Overview
Apple Bank for Savings is seeking an Electronic Funds Transfer (EFT) Digital Applications Support Analyst to join our Enterprise Applications Support Team. This role will provide technical and back-office support for the Bank's electronic banking platforms and applications, working closely with the EFT Manager to ensure exceptional customer service.

Key Responsibilities:
  • Provide technical assistance in a liaison role between service vendor providers and the Digital Banking Services team.
  • Create tickets against vendors for EFT/VRU application and work with them, as well as other peer technology departments within our IT Division, including Core, Help Desk, Network/Telecom, and Infrastructure to rapidly resolve issues.
  • Support the EFT Manager on the implementation of projects that include new or enhancements to EFT/VRU application platforms, as well as associated software ecosystems.

Requirements:
  • Bachelor's degree in Information Technology preferred.
  • At least 3-5 years of experience in technology support., with familiarity in Core Banking ecosystem preferable.
  • Strong analytical and problem-solving skills.

Salary and Benefits:
  • Estimated Salary: $120,000 - $150,000 per annum.
  • We offer a comprehensive salary and benefits package, including visa sponsorship for eligible candidates.


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