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Collector - Hayward

2 months ago

Hayward, California, United States Lac Courte Oreilles Financial Services Full time
Job Title: Collector - Hayward

We are seeking a highly skilled and motivated Collector to join our team at Lac Courte Oreilles Financial Services. As a Collector, you will be responsible for working with past due customers, managing the collection of payments on short-term loans.

Key Responsibilities:
  • Minimize past due loan collections for the department through contact activities.
  • Provide superior customer service and follow established procedures.
  • Ensure monthly monetary collection goals are achieved.
  • Ensure compliance with all applicable laws governing collections are followed.
  • Negotiate resolutions on delinquent accounts.
  • Handle all inbound and outbound customer calls.
Requirements:
  • High School Diploma or GED.
  • Some college (preferred).
  • 2+ Years of collections, customer service, or loan processing experience (preferred).
Skills:
  • Active Listening.
  • Integrity.
  • Product Quantity.
  • Demonstrate Professionalism.
  • Negotiation.
  • Writing.
  • Speaking.
  • Critical Thinking.
  • Reading Comprehension.
  • Social Perceptiveness.
Attributes:
  • Oral Expression.
  • Oral Comprehension.
  • Written Comprehension.
  • Written Expression.
  • Speech Clarity.
  • Speech Recognition.
Work Environment:

The ideal candidate will be able to stand and work for long periods of time, talking and hearing constantly. Typing and data entry will be required daily. The work environment is a moderate noise level office atmosphere.