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Customer Service Representative

2 months ago

Grand Island, New York, United States Clark Holdings Inc. Tim Hortons Full time
{"Job Title": "Customer Service Representative", "Job Description": "Customer Service Representative

We are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is guest satisfaction. You will have the opportunity to deliver and create exceptional guest experiences, while working in a fast-paced environment with a sense of urgency.

Responsibilities:
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Process food orders, clean public spaces, and prepare food and beverage orders.
  • Maintain a clean and inviting dining room, parking lot, and wear proper attire.
  • Ensure coffee and products are always fresh and accurate by following our REV procedures.
Requirements:
  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work on a team and with multiple employees.
Working Conditions:
  • Frequent reaching and manual dexterity.
  • Continuous standing on tiled surfaces.
  • Use of headset for order processing at the drive-thru.
  • Ability to stand for long periods.

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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