Senior Claims Specialist

1 day ago


Princeton, New Jersey, United States AXIS Capital Full time
Job Title: Senior Claims Specialist

We are seeking a highly skilled and experienced Senior Claims Specialist to join our North America Claims team at AXIS Capital. As a key member of our team, you will be responsible for handling Ocean Marine Claims and developing a sophisticated team of claims professionals to manage and grow our claims portfolio.

Key Responsibilities:
  • Direct management of claims, including investigation, analysis, and evaluation of coverage liability and damages
  • Providing technical advice, training, and guidance to direct reports and TPA/Contractor adjusters
  • Recruiting, hiring, and retaining top talent and developing appropriate succession plans
  • Reviewing claims to determine nature of loss, coverage provided, and scope of claim, and guiding strategic direction regarding settlement/disposition of claims
  • Developing and maintaining relationships with internal and external partners as lead contact within the claims department for assigned claims and direct reports
  • Collaborating with the Specialty Complex Claims team on coverage disputes, including litigation and arbitration matters
  • Escalating coverage issues and recommending outside coverage counsel assignments for approval
  • Formulating claims and litigation strategies, assigning, directing, and managing outside counsel
  • Managing costs, including use of coverage counsel and litigation costs, and collaborating with the Litigation Management and Vendor Management teams
  • Fostering relationships and communicating extensively with senior executives, brokers, reinsurers, actuaries, underwriters, insureds, and auditors
  • Supporting underwriting inquiries and information requests regarding policy construction and drafting, reporting claim trends, data analysis, and risk assessments
  • Maintaining documentation of key line of business statistics and metrics
  • Leading and participating in presentations and discussions with Underwriters and Insureds on large losses and claim trends
  • Leading and participating in claim audits, audit wrap-up meetings, and formal result reporting
  • Identifying liability and coverage trends and issues with both individual and portfolio impact, and formulating processes and strategies for handling such claims
  • Actively coaching and mentoring direct reports, providing regular feedback, and developing employees for broader roles and responsibilities
Requirements:
  • 5-10+ years of claims management experience in Casualty and/or Specialty Lines Claims
  • Demonstrated leadership, organizational, and management skills or experience practicing law as well as claims management
  • Demonstrated ability to influence and collaborate at all organizational levels, both internally and externally, as well as the ability to identify and resolve complex, disputed claims
  • Analytical thinker that can drive results using all facets of the legal and claims processes
  • Understanding of and ability to balance both the immediate claim issues as well as the broader portfolio impact and customer service impact of coverage disputes and issues
  • Excellent oral and written communication skills with the ability to deal effectively with people with conflicting expectations, differing opinions, and multiple viewpoints
  • Demonstrated ability and experience handling casualty claims involving a wide variety of loss scenarios, as well as reporting and presenting about same to senior management
  • In-depth knowledge of claims, litigation, arbitration, and trial processes, as well as excellent analytical, investigative, and negotiating skills
  • Bachelor's degree required, JD a plus
  • Technical knowledge, skills, and training within the field, including complex coverage analysis, confidence in coverage, evaluation, and reserving, excellent writing and editing skills, solid negotiation and settlement skills, supervisory perspective, familiarity with KPI, Data, and Metrics, and valid licenses by state as required
What We Offer:
  • Competitive base salary in the range of USD $145,000 - $170,000 USD, based on an assessment of a variety of factors, including the experience of the successful candidate and their work location
  • Competitive incentive targets, with awards based on overall corporate and individual performance
  • Comprehensive and competitive benefits package, including medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more


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