Clinical Office Assistant

4 weeks ago


Burlington, Wisconsin, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Clinical Office Assistant to join our team at Advocate Aurora Health. As a Clinical Office Assistant, you will play a critical role in providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities
  • Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
  • Schedules and maintains calendar of appointments, meetings, and travel, coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
  • Schedules patients and enters information into the computer system, coordinates patient appointments with other areas or physician offices as needed.
  • Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
  • Assembles, copies, and releases patient medical records, works with Medical Records Department regarding requests for notes/additional information.
  • Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
  • Opens, sorts, and distributes mail and department documents efficiently, operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
  • Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
  • May process billing/reimbursement forms and other department records, maintains logs and reports, performs simple calculations as needed, assists with gathering, organizing, and compiling data for reports, meetings, etc.

Requirements
  • High School Graduate.
  • Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
  • Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
  • Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
  • Strong organizational skills and attention to detail.
  • Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
  • Ability to operate standard office equipment.

About Advocate Aurora Health

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.

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