Commercial HVAC Service Coordinator
2 weeks ago
Carrier is seeking an experienced Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the efficient dispatch and scheduling of our HVAC technicians. This is a unique opportunity to work with a leading global provider of healthy, safe, and sustainable building and cold chain solutions.
About the Role:
The ideal candidate will have a strong background in customer service, with experience in dispatching and scheduling technicians. You will be responsible for scheduling and dispatching daily work orders for repairs, ensuring the scope of work and time requirements are well-communicated. You will also manage prioritization of repairs, optimize technician-assigned routes, and partner with the Service Manager & Service Operations Lead to prepare a bi-weekly technician schedule. Additionally, you will proactively distribute work orders for jobs daily and adhere to scheduling guidelines and work order priority to manage the schedule. You will also assist with the management and recording of non-productive technician time.
Responsibilities:
- Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well-communicated
- Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
- Partner with the Service Manager & Service Operations Lead to prepare a bi-weekly technician schedule
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to manage the schedule
- Assist with the management and recording of non-productive technician time
- High School Diploma or GED
- 1+ years of Basic Computer Skills
- 3+ years of customer service experience
- A bachelor's degree is preferred
- 2+ years of relevant HVAC service industry experience preferred
- Strong experience in Microsoft Office Suite, Salesforce, and SAP
- Experience dispatching and scheduling technicians
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
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