Customer Service Representative Supervisor

4 weeks ago


Casselberry, Florida, United States Walmart Full time

Job Title: Customer Service Representative Supervisor

Location: Walmart Supercenter #943, Casselberry, FL 32707

About the Job:

We are seeking a highly motivated and customer-focused Front End Service Team Supervisor to join our team at Walmart Supercenter #943. As a key member of our front-end service team, you will play a crucial role in ensuring exceptional customer experiences, maintaining store standards, and driving sales growth.

Salary Range: $19-$31 per hour, with additional compensation for performance incentives and premiums based on schedule, facility, season, or specific work performed.

Responsibilities:

  • Lead and manage front-end service associates to ensure compliance and high-quality customer service.
  • Process returns/refunds, conduct financial transactions, and resolve customer queries efficiently.
  • Maintain a clean and organized store environment, adhering to company standards.
  • Analyze sales data, identify opportunities, and implement strategies to drive sales growth.
  • Foster strong relationships with customers, colleagues, and vendors.

Benefits:

  • Competitive hourly rate ($19-$31) and performance-based incentive awards.
  • Comprehensive benefits package, including medical, vision, and dental coverage, 401(k), stock purchase plan, and company-paid life insurance.
  • Generous paid time off (PTO) and parental leave policies.
  • Access to education and training programs, including Live Better U.

Requirements:

  • 2+ years of retail leadership experience or equivalent.
  • Proven track record of delivering exceptional customer service and leading teams to success.
  • Ambitious sales-oriented mindset, with ability to analyze data and drive results.
  • Strong communication, interpersonal, and problem-solving skills.

Join Our Team: If you're passionate about providing world-class customer service and have a proven track record of leadership success, we encourage you to apply for this exciting opportunity.



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