Customer Service Associate
5 days ago
About Kane's Furniture
Kane's Furniture is a leading home furnishings business in Florida, established in 1948. We take pride in our commitment to providing exceptional customer service and quality products.
Job Title: Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team. As a key contributor to our success, you will be responsible for delivering outstanding customer experiences and ensuring seamless sales processes.
Key Responsibilities:
- Prompt recognition of internal and external customers.
- Friendly and courteous communication when approached in person or on the telephone.
- Resolve customer issues with minimal supervision.
- Follow up with customers in a timely fashion.
- Handle payments, financing, and refunds within company guidelines.
- Maintain accurate records by utilizing available technology.
- Execute clerical service functions, including scheduling, routing, finalizing, and parts ordering.
- Update and maintain customer service reports and records.
Benefits:
- Health benefits, including medical, dental, vision, supplemental benefits, and telemedicine.
- A 401(k)/profit-sharing plan.
- Vacation/PTO time.
- Free life insurance.
- Furniture discounts.
- Social responsibility initiatives, such as Habitat Houses and American Heart Association fundraising.
- Career growth opportunities across the organization.
- A collaborative work environment.
Requirements:
- A steady job history and at least one year of experience in a similar role.
- The ability to work varied schedules, including weekends and evenings, based on business needs.
Salary: $40,000 - $60,000 per annum, commensurate with experience.
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