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Theater Operations Manager

2 months ago

Petaluma, California, United States Cinema West Full time
Job Summary

Cinema West is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our theater, ensuring exceptional guest service, and leading a team of employees to achieve our goals.

Key Responsibilities
  • Guest Service: Ensure that each guest receives outstanding service by providing a welcoming environment and addressing any concerns or issues promptly.
  • Operations Management: Oversee the daily operations of our theater, including concession, box office, kitchen, and ushering areas.
  • Employee Development: Recruit, train, develop, and assess the performance of floor staff to ensure they have the skills and knowledge needed to provide exceptional service.
  • Inventory Management: Conduct daily inventory counts and ensure that cash registers are accurately managed at the end of each shift.
  • Facility Maintenance: Maintain a clean and orderly theater environment, identifying and addressing any safety or security issues promptly.
  • Customer Service: Answer customer questions, resolve complaints, and provide excellent service to ensure customer satisfaction.
Requirements
  • Availability: Available to work evening hours, weekends, and holidays, with regular and consistent attendance required.
  • Communication Skills: Ability to communicate effectively with all ages, genders, and personalities, with a strong command of the English language.
  • Physical Demands: Ability to stand for extended periods, move quickly to meet peak demand, and occasionally lift and clean food preparation and soft drink equipment.
  • Leadership Skills: Strong leadership and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals and objectives.
  • Customer Focus: Strong customer service skills, with a focus on providing exceptional service to our guests.
  • Initiative: Ability to take initiative and work independently, with a strong sense of responsibility and accountability.
  • Time Management: Strong time management skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
  • Communication Proficiency: Strong written and verbal communication skills, with the ability to effectively communicate with colleagues, guests, and management.
  • Technical Capacity: Ability to use technology effectively, including point-of-sale systems and other software applications.
  • Supervisory Responsibility: Ability to supervise and lead a team of employees, providing guidance, support, and feedback to ensure their success.
Work Environment

This role operates in a fast-paced movie theater environment, with a focus on providing exceptional guest service and ensuring a welcoming atmosphere for all guests. The pace can be fast, but must always be welcoming. We serve others.

Required Education and Experience
  • Education: High school diploma, with some college coursework preferred.
  • Experience: 1 year of customer service experience and 1 year of employee supervisory experience.