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Airport Operations Manager

2 months ago

Seattle Washington, United States Pacific Aviation Full time

About Pacific Aviation

Pacific Aviation is a leading airport-handling provider dedicated to delivering exceptional service to some of the world's finest airlines. Our team is committed to developing and growing our people, which has contributed to our 25-year success record.

Our Values

We celebrate diversity and believe that a diverse team is a strong team. We evaluate all candidates, employees, and promotions based on merit alone.

Job Summary

We are seeking a bright, ambitious, and motivated professional to join our team as a Supervisor to lead our ground staff team through thoughtful and constructive leadership. The ideal candidate will have a passion for front-line leadership and customer service in the travel industry.

Key Responsibilities

  • Manage and optimize ground staff allocation to ensure efficient and effective customer service.
  • Verify staff presence and manage schedules to ensure seamless flight handling.
  • Oversee the integration of all methods necessary for flight handling, including commercial representation for airline accounts.
  • Manage the efficient and on-time setup of staff with required equipment and ensure surveillance of check-in equipment.
  • Prepare and assist in team briefings and debriefings to ensure a smooth flight turnaround.
  • Verify all flight actions and actively deliver on expected Quality Department objectives.
  • Follow operations procedures, applicable guidelines, and safety protocols during and after flights.
  • Inform the Account Manager of any errors related to flight handling and work with them to inform airlines of any errors that may prevent a high-quality flight turnaround.
  • Effectively apply special circumstances and airline procedures while taking into account final operating handover instructions and service notes.
  • Report flight data on support sheets and necessary documentation for Pacific Aviation and the airline.
  • Be the guarantor during sessions where safety and security rules are enforced.
  • Monitor and ensure the professional appearance of agents and the proper maintenance and storage of equipment.
  • Assist in flight briefings and debriefings of staff each day and tactfully resolve any team conflicts or exceptions to work standards.
  • Enforce and oversee compliance with our Safety policy and provide necessary tools to frontline staff for continuous improvement of Safety performance and corporate Safety culture.
  • Lead fact-finding investigations arising from incidents/accidents in the workplace and/or operations concerning employee health and safety and/or general aviation Safety.

Benefits

  • Hourly Pay Rate: $24.00
  • Medical, Dental, Vision benefits
  • 401k
  • Paid Time Off
  • Uniform
  • Parking discount
  • Paid Training