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Regional Operations Manager in Convalescence Care
2 months ago
Company Overview:
At Cirrus Asset Management, we pride ourselves on delivering outstanding property management solutions to both property owners and residents. Our commitment to excellence in real estate ensures a smooth and rewarding experience for all stakeholders involved.
Company Culture:
Our organizational ethos is built on principles of integrity, empowerment, respect, teamwork, innovation, and superior customer service. These core values guide our daily operations and help us fulfill our mission effectively.
- Oversee the recruitment, training, supervision, development, and potential termination of all on-site staff.
- Ensure adherence to company policies and procedures by all personnel, including implementing disciplinary measures when necessary.
- Facilitate optimal staff performance and ensure timely completion of all assigned tasks.
- Support special projects and administrative duties while fostering positive interdepartmental relationships to guarantee efficient workflow.
- Assist in the preparation of all written communications generated by Property Managers.
- Evaluate individual employee strengths and weaknesses, setting goals to enhance performance in alignment with personal aspirations.
- Address resident concerns that exceed the Property Manager's capacity to resolve, attending all scheduled inspections and audits.
- Maintain a comprehensive understanding of relevant laws and regulations, including fair housing and landlord-tenant relationships, ensuring compliance within company policies.
- Analyze the target demographic of the community, setting marketing objectives, conducting market surveys, and maintaining communication with neighboring communities to enhance advertising efforts.
- Review rental applications and lease agreements for accuracy and compliance with corporate standards.
- Conduct regular property inspections to identify safety hazards, damages, and necessary repairs, ensuring compliance with safety standards and insurance requirements.
- Oversee preventative maintenance tasks and resident service requests.
- Periodically assess maintenance operations for cost-effectiveness and recommend major repairs or improvements to the Director of Operations.
- Monitor routine supply purchases, ensuring adherence to budgetary constraints.
- Implement and manage the rent collection process.
- Achieve targeted Net Operating Income (NOI).
- Assist in the preparation of monthly financial reports and budget variance explanations.
- Support the Property Manager in developing management and marketing plans, vendor contracts, and budgets.
- Authorize invoices exceeding the site staff's spending limits.
- Ensure timely payroll reporting to the corporate office.
- Regularly review resident account receivables.
- Compile and present monthly community reports to the corporate office and participate in monthly management meetings.
- Review and approve contracts and proposals in collaboration with the Property Manager.
- Provide final approval for payroll, reports, budgets, and property-related invoices.
- Proven expertise in convalescence care and related disciplines.
- Familiarity with Yardi Residential is preferred.
- Demonstrated ability to manage multiple tasks and meet deadlines.
- Strong organizational and scheduling capabilities.
- Proficient in MS Word, Excel (advanced level preferred), and Outlook.
- Excellent interpersonal and communication skills.
- Effective decision-making and negotiation abilities.
- Physical capability to navigate stairs and ladders as needed.
- Flexibility to work after hours in emergencies.
- Valid driver's license and operational vehicle with insurance are required.
- A minimum of three years of supervisory experience, preferably in a property management context.
- Financial management skills and budget adherence.
- Integrity and professionalism in all interactions.
- Detail-oriented with strong problem-solving skills.
- A collaborative team player with a robust work ethic.
- Active Real Estate Salesperson license in good standing.
- A four-year college degree is preferred; relevant experience and industry certifications may be considered.
- Physical and mental capability to perform essential job functions.
- Willingness to travel as required.
- Goal-oriented with a commitment to professional development.
- Minimum of five consecutive years of experience in property management or a related field.
Note: This job description is not exhaustive and may be subject to change. All information will be kept confidential in accordance with EEO guidelines.
