Community Services Liaison

4 days ago


Dearborn, Michigan, United States ACCESS (MI) Full time
Job Description: As a Community Services Liaison at ACCESS (MI), you will be responsible for providing exceptional customer service support to clients seeking community services. This role involves interacting with customers, addressing inquiries, and resolving client complaints in a professional and timely manner.

The ideal candidate will possess strong customer service skills, critical thinking, and problem-solving abilities. They will also have experience working with diverse populations and be able to establish positive relationships with associates, volunteers, and third-party intermediaries.

Key Responsibilities:
  • Welcome clients to the department and program
  • Answer telephone calls, questions, and service inquiries about services
  • Orient individuals to service benefits and resources available
  • Provide a warm transfer with customer-centered service to ensure clients make initial contact with funders and health plans
  • Provide information on how to access services and rights processes
  • Assist with resolution of local complaints, grievances, and appeals processes

Benefits:
  • Competitive salary range: $45,000 - $60,000 per year
  • Opportunities for professional growth and development
  • Collaborative work environment


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