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General Manager

2 months ago

Stockton, California, United States Extended Stay America Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to oversee the daily operations of our Extended Stay America hotel. As a key member of our management team, you will be responsible for ensuring the highest level of guest satisfaction, revenue growth, and employee engagement.

Key Responsibilities
  • Leadership and Management
    • Direct and manage a team of hotel staff to achieve operational excellence and guest satisfaction.
    • Develop and implement strategies to improve revenue growth, employee engagement, and guest satisfaction.
  • Hotel Operations
    • Oversee the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
    • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Financial Management
    • Manage hotel budgets, forecasts, and financial reports to ensure profitability and growth.
    • Develop and implement cost-saving initiatives to improve hotel profitability.
  • Guest Services
    • Ensure exceptional guest service and satisfaction through effective communication, problem-solving, and conflict resolution.
    • Develop and implement strategies to improve guest loyalty and retention.
  • Employee Engagement
    • Develop and implement employee engagement strategies to improve morale, productivity, and retention.
    • Provide coaching, training, and development opportunities to enhance employee skills and performance.
Requirements
  • Minimum three years of experience in hotel management, preferably in a similar role.
  • Proven track record of success in revenue growth, employee engagement, and guest satisfaction.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; bachelor's degree preferred.
Preferred Qualifications
  • Basic knowledge of computers and software, including ability to use email, word processing, and spreadsheet software.
  • Ability to organize multiple projects, manage and prioritize multiple tasks, and meet deadlines.
  • Ability to manage and direct a staff to perform daily job tasks.
Environmental Job Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required which may necessitate air travel.

Knowledge, Skills, Abilities & Competencies
  • Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.
  • Conversational Spanish would be beneficial.