Senior Supervisor, Quality Assurance

1 week ago


Baton Rouge, Louisiana, United States Conduent Full time
{"title": "Senior Supervisor, Quality Assurance", "description": "Job Summary

As a Senior Supervisor, Quality Assurance, you will be responsible for ensuring that business, operational, and technical procedures, products, and services conform to client standards.

Key Responsibilities
  • Oversee the development of systematic approaches for assuring high-quality services that meet customer needs.
  • Develop, implement, and lead key process improvement efforts and influence cross-functional efforts.
  • Validate quality processes by establishing specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification.
  • Maintain and improve work quality by completing compliance audits.
  • Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends.
Requirements
  • Possess a bachelor's degree or a combination of education and experience.
  • Have experience interpreting and drafting program regulations, policies, and procedures.
  • Show prior experience managing a team of 5+ employees.
  • Demonstrate experience with Microsoft Office (Word & Excel).
  • Display professional communication and critical thinking skills.
About Us

At Conduent, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

", "lang_code": "en"}

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