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Technical Support Specialist

3 weeks ago

Laurel, Mississippi, United States South Central Health System Full time

**Job Summary:**

We are seeking a highly skilled Technical Support Specialist to join our team at South Central Health System. As a Technical Support Specialist, you will be responsible for providing top-notch technical support and assistance to our end-users. This is an exciting opportunity to work with a dynamic team and make a real impact on the success of our organization.

About Us:

South Central Health System is a leading healthcare provider dedicated to delivering exceptional patient care and innovative solutions. Our team is passionate about making a difference in the lives of our patients and communities. We value teamwork, integrity, and innovation, and we are committed to fostering a culture of excellence and collaboration.

Responsibilities:

  • Provide technical support and assistance to end-users via phone, email, and in-person visits
  • Troubleshoot hardware and software issues, including printer and network connectivity problems
  • Install and configure new hardware and software, including laptops, desktops, and mobile devices
  • Maintain accurate records of incidents, requests, and resolutions using our ticketing system
  • Collaborate with vendors and internal teams to resolve complex issues and improve overall service delivery

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Minimum 2 years of experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A collaborative and supportive team environment
  • The chance to make a real impact on the success of our organization