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Technical Support and Services Lead
3 weeks ago
Johns Hopkins University Applied Physics Laboratory (APL) is a world-renowned research and development center dedicated to advancing technology and solving complex problems for national security, scientific discovery, and human exploration. Our team of experts works together to push the boundaries of what is possible, creating innovative solutions that make a real difference in people's lives.
Job Overview:
We are seeking an experienced Intermediate Systems Administrator to join our team at APL. As a key member of our IT staff, you will be responsible for ensuring the reliability, security, and performance of our IT environments. This is an excellent opportunity for a skilled professional to take their career to the next level and make a significant impact on our organization.
Key Responsibilities:
• Monitor system performance and detect issues before they impact operations
• Conduct regular hardware checks to ensure optimal device operation
• Provide prompt assistance for user-reported issues, such as password resets and standard application errors
• Manage user account creation, modifications, and permissions for secure access
• Install, configure, and maintain approved software and drivers, while implementing updates and patches
• Follow security policies by applying necessary configurations, monitoring for suspicious activity, and reporting potential incidents
• Troubleshoot connectivity issues and perform routine network tests to maintain a stable environment
• Oversee virtualized or cloud environments, ensuring efficient resource allocation and high availability
Requirements:
• High School Diploma and 6+ years of professional experience in Computer Science, Information Technology, or a related field, or an Associate's degree with 4+ years of relevant experience
• Demonstrated success in responsive technical support and proactive system administration
• Proficiency in Windows/Linux system administration, including user management through Active Directory and Group Policy configuration
• Hands-on experience with AWS cloud environments, virtualization technologies, and network troubleshooting
• Familiarity with security practices, including deploying patches, configuring firewalls, and applying STIG standards
• Current DoD 8140 Systems Administration certification
Benefits:
• Competitive salary range: $90,000 - $180,000 annually
• Comprehensive benefits package, including medical, dental, vision, life insurance, and retirement plans
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
