Operations Manager

14 hours ago


Memphis, Tennessee, United States MMC Group Full time
Job Summary

MMC Group is seeking an experienced Operations Manager to oversee the entire local Service Operation. This role is a hybrid position with a focus on site projects and operations at the corporate location.

The ideal candidate will have prior experience in the dock and door industry, with a strong background in managing day-to-day operations, planning, and implementing schedules to meet customer commitments. They will also be responsible for growing the service department while following company policies and procedures.

Key Responsibilities
  • Manage day-to-day operations of the service department
  • Plan and implement schedules to meet daily customer commitments
  • Review workload and manpower to meet customer commitments in a cost-effective manner
  • Ensure projects are completed timely, below budget, and to the customer's satisfaction
  • Oversee and manage subcontractors, including job site reviews, workmanship, punch list completion, and purchase orders
  • Daily inspection and inventorying of Division Service Trucks
  • Reinforce company policies and procedures
  • Ability to remain flexible and adjust promptly and effectively during change
Requirements
  • High School graduation or equivalent required; Bachelor's degree preferred
  • Prior experience in the dock and door industry preferred
  • Ability to attain forklift and scissor lift certifications within 30 days and complete OSHA 30 certification training within 60 days
  • Customer Service Oriented
  • Demonstrated leadership experience and capabilities
  • Be accessible to customers and co-workers
  • Be accountable to yourself and the company for your performance
  • Be positive and enthusiastic
  • Be a team player, hustle, and have a great attitude
  • Practical oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail
Working Conditions

This position incorporates a mixture of office and some fieldwork. It is classified as essential, and those employed are expected to report to work in all conditions unless otherwise directed.


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