Service Operations Manager

3 weeks ago


Mesa, Arizona, United States Fiesta Lincoln Full time

The Service Manager at Fiesta Lincoln is responsible for overseeing and managing the entire dealership's service department. This role requires excellent leadership and communication skills, as well as a deep understanding of automotive service operations.

Key Responsibilities:

  • Manage and supervise service department staff, including technicians, parts department, and service advisors.
  • Ensure efficient and effective service operations, including scheduling appointments, managing workflow, and maximizing technician productivity.
  • Maintain a high level of customer satisfaction by providing exceptional service and resolving any customer complaints or issues.
  • Collaborate with other departments, such as sales and parts, to ensure seamless operations.
  • Oversee training and factory certifications process for all employees.
  • Help groom and grow program participants by enrolling them in our tool program and setting them up for success in our certification programs and assisting seasoned technicians.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes.
  • Ensure service team is proficient in using dealership computer programs.

Requirements:

  • 3+ years prior experience in a service management role within the automotive industry.
  • Strong leadership and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Fluency in both English and Spanish is preferred.
  • Knowledge of automotive service processes, technologies, and dealership computer software.
  • Ability to work in a fast-paced and constantly changing environment.
  • Mentor technicians from lube rack to master mechanics.
  • Must have a valid AZ driver's license and a good driving record. Must also be able to pass a pre-employment background check and drug screen.

Benefits:

  • Competitive compensation based on department's performance.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Opportunities for career advancement within the company.

About the Company:

Fiesta Lincoln is a reputable automotive dealership group with multiple locations in Arizona. We are committed to providing exceptional service and value to our customers, and our employees are the key to our success.



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