Service Operations Manager
3 weeks ago
The Service Manager at Fiesta Lincoln is responsible for overseeing and managing the entire dealership's service department. This role requires excellent leadership and communication skills, as well as a deep understanding of automotive service operations.
Key Responsibilities:
- Manage and supervise service department staff, including technicians, parts department, and service advisors.
- Ensure efficient and effective service operations, including scheduling appointments, managing workflow, and maximizing technician productivity.
- Maintain a high level of customer satisfaction by providing exceptional service and resolving any customer complaints or issues.
- Collaborate with other departments, such as sales and parts, to ensure seamless operations.
- Oversee training and factory certifications process for all employees.
- Help groom and grow program participants by enrolling them in our tool program and setting them up for success in our certification programs and assisting seasoned technicians.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement necessary changes.
- Ensure service team is proficient in using dealership computer programs.
Requirements:
- 3+ years prior experience in a service management role within the automotive industry.
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal skills.
- Fluency in both English and Spanish is preferred.
- Knowledge of automotive service processes, technologies, and dealership computer software.
- Ability to work in a fast-paced and constantly changing environment.
- Mentor technicians from lube rack to master mechanics.
- Must have a valid AZ driver's license and a good driving record. Must also be able to pass a pre-employment background check and drug screen.
Benefits:
- Competitive compensation based on department's performance.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for career advancement within the company.
About the Company:
Fiesta Lincoln is a reputable automotive dealership group with multiple locations in Arizona. We are committed to providing exceptional service and value to our customers, and our employees are the key to our success.
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