Computer Systems Operator

4 weeks ago


Secaucus, New Jersey, United States IGT Full time
Job Title: Computer Operator I

This role is responsible for monitoring and reporting on Wide Area Progressive system and game level issues. The Computer Operator I must follow jurisdictionally and internally established controls, processes, and triage steps to remediate any issue that may occur on the system.

Key Responsibilities:
  • Implement front-end Primary Jackpot duties
  • Provide technical support to our NRC
  • Address, triage, and escalate other casino systems issues
  • Perform follow-up responsibilities with Field Services
  • Aid team members with other duties as needed
  • Communicate effectively and professionally with internal and external customers
Requirements:
  • High School diploma or equivalent
  • Must be 21 years of age and must be able to obtain a gaming card/license
  • Familiarity with Microsoft Office Suite
  • Experience with Service Desk, call center, or customer service positions
  • Able to type 35 WPM
  • Experience with SAP, Salesforce, Adobe, Doc U Sign, and/or ACD systems preferred
  • Bilingual Spanish-English preferred
What Will Put You Ahead:
  • Experience with Service Desk, call center, or customer service positions
  • Able to type 35 WPM
  • Experience with SAP, Salesforce, Adobe, Doc U Sign, and/or ACD systems preferred
  • Bilingual Spanish-English preferred
Keys to Success:
  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged.

IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws.

We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $_____ - $______. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.

In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.

Note: Programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.



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