Field Service Engineer II

4 weeks ago

San Francisco, California, United States AbD Serotec Full time

Spend your days traveling to hospitals and laboratories throughout the region, providing critical assistance and care for customers working to advance the future of healthcare.

As a Field Service Engineer for our Global Commercial Operations Group, you'll perform repairs, upgrades, and preventative maintenance on Bio-Rad's Clinical Diagnostics and Life Science instruments, ensuring the quality performance of our equipment for those who rely on it.

You'll also respond to emergencies and occasionally assist staff in other regions, applying your thorough knowledge of our products to advocate for customers and deliver the highest levels of service and support.

Travel of up to 50% will be expected, and no day or week will look the same.

Key Responsibilities:

  • Performing repairs, upgrades, and preventative maintenance on Bio-Rad's instruments to ensure quality performance.
  • Supporting and maintaining the Bio-Rad instruments on which our customers rely to make scientific breakthroughs.
  • Building and sustaining strong relationships to anticipate and advocate for customer needs.
  • Adhering to FDA and GMP regulations and requirements with detailed record keeping and service documentation to protect Bio-Rad's integrity and reputation.

Requirements:

  • At least 3 years of transferable field service experience servicing electro-mechanical/electronic/optical/robotics equipment.
  • Ability to read, understand, and successfully follow medium to highly complex work instructions.
  • Strong electro-mechanical troubleshooting skills.
  • Strong computer skills and fundamental knowledge of computer networking.
  • Strong customer relation and communication skills, both written and oral.
  • Flexibility and enthusiasm for daily travel.

Preferred Skills:

  • Hands-on experience with Diagnostic or Life Science instruments.

Total Rewards Package:

At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce.

Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.

Benefits:

  • Competitive medical plans for you and your family.
  • Free HSA funds.
  • New fertility offering with stipend.
  • Group life and disability.
  • Paid parental leave.
  • 401k plus profit sharing.
  • Employee stock purchase program.
  • New upgraded and streamlined mental health platform.
  • Extensive learning and development opportunities.
  • Education benefits.
  • Student debt relief program.
  • Pet insurance.
  • Wellness challenges and support.
  • Paid time off.
  • Employee Resource Groups (ERGs).

Compensation:

The estimated base salary range for this position is $76,200 to $104,900 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

About Us:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products.

We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe.

EEO Statement:

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin, and citizenship status are encouraged to apply.

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