Automotive Sales Representative
5 days ago
The Burns Honda family has been a leading force in the automotive industry for over 50 years, and we are committed to continuing our legacy of excellence. As a customer-focused organization, we strive to provide the highest level of service to our customers, and we are seeking a highly motivated and customer-driven individual to join our team as a BDC Sales Appointment Coordinator.
Key Responsibilities:
- Communicate with customers via phone, email, or text to build rapport and assist with vehicle selection.
- Work with sales associates, sales managers, and service personnel to ensure seamless customer experiences.
- Provide knowledgeable assistance to customers, matching them with the perfect Honda or used vehicle to suit their needs.
- Respond promptly to incoming internet leads, phone calls, and online chats.
- Document all customer contact in our CRM tool.
- Assign leads and appointments to sales associates in accordance with our batting order.
- Follow scripts for incoming phone calls and follow up with customers who do not set an appointment initially.
Requirements:
- High school diploma or equivalent.
- Previous experience with phones or telemarketing, preferably in the automotive or customer service fields.
- Ability to work effectively as part of a team or individually in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to initiate dialogue with customers and colleagues.
- Organized, multi-tasked, and self-motivated with a strong focus on customer service.
We offer comprehensive training, competitive compensation, and unparalleled benefits to our team members. If you are a customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.
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